Frequently Asked Questions (FAQs)
Welcome to the Eagle Repair Tools Help Center.
We’ve compiled detailed answers to common questions regarding ordering, payments, shipping, and product usage.
If you still need assistance, our support team is available and will respond within 24 hours.
1. Ordering & Account
How do I place an order?
Simply browse our product catalog, select your desired items, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Is there a minimum order quantity (MOQ)?
No, there is no minimum order requirement.
However, we offer better pricing for bulk purchases, making it more cost-effective for technicians and resellers.
Can I modify or cancel my order?
- Orders can be modified or canceled before shipment
- Once shipped, changes are no longer possible
If you need help, contact us immediately and we will do our best to assist.
Why was my order canceled?
Orders may be automatically canceled if:
- Payment is not completed within 48 hours
- There are stock or verification issues
You will be notified via email if this occurs.
How can I check my order status?
You can track your order by:
- Logging into your account
- Or using your tracking number via the Track Order page
You will also receive updates by email.
2. Ordering & Account
What payment methods do you accept?
We currently accept:
- Alipay
- Wechat Pay
We are working on adding secure credit/debit card payments in the near future.
How do I confirm my payment?
After payment, you will receive a confirmation email.
If you do not receive it, please contact us for verification.
Currency & Pricing
All prices are based on CNY.
Currency conversions may vary slightly due to exchange rate fluctuations.
Can I modify or cancel my order?
- Orders can be modified or canceled before shipment
- Once shipped, changes are no longer possible
If you need help, contact us immediately and we will do our best to assist.
3. Shipping, Customs & Delivery
Do you ship worldwide?
Yes, we provide global shipping.
Processing & Delivery Time
- Processing: 1–15 business days
- Delivery: Depends on your location and shipping method
Will my order be shipped in one package?
In some cases, orders may be split into multiple shipments depending on stock availability.
Customs Duties & Import Taxes
- Not included in our pricing
- Charged by your country’s customs
- Must be paid by the customer
We recommend checking local regulations before ordering.
Important Shipping Notes
- Remote areas may require additional delivery time or fees
- Incorrect shipping details may result in delivery failure
- We are not responsible for delays caused by customs or logistics providers
4. Product Quality & Standards
Do you test your products?
Yes. Every item is carefully inspected before shipment.
Are your tools professional-grade?
Absolutely. Our tools are selected based on real technician use, ensuring reliability in actual repair environments.
Do you provide certifications?
Yes, certifications are available for selected products upon request.
5. Returns & Support
What is your return policy?
We accept returns if:
- Item is defective, damaged, or incorrect
- Request is made within 3 days of delivery
Return Conditions
- Item must be unused
- Must include original packaging
Return shipping costs may apply.